FAQs
Popular questions
What is a US Tester?
Our US Testers are authentic tester bottles intended by the brand for fragrance demonstrations.
The fragrance inside is the same formulation used in the regular retail bottle. The primary differences are usually:
- Plain tester packaging instead of a retail box
- May not include the decorative cap
- May have “Tester” printed on the bottle or box
In terms of scent, an authentic tester is intended to provide the same fragrance experience as its retail counterpart.
Is the fragrance inside the same as the mall version?
Yes. Authentic tester bottles are filled with the same fragrance formulation as the regular retail bottles. The main differences are typically the packaging and presentation, not the fragrance itself.
What payment methods do you accept?
We currently accept payments via QRPh. We are actively working on expanding our payment options and will share updates as they become available. All transactions are encrypted to help keep your information safe.
If you are browsing on a mobile device, you can complete your transaction by saving a screenshot of the QR code and uploading it directly into your preferred e-wallet app (such as GCash, Maya, or MariBank).
What should I do if I have issues with my order?
We are sorry for the inconvenience! Please reach out to us with your order number via email or phone number, and we will get back to you.
Can I change or cancel my order?
To ensure all orders are packed and shipped as quickly as possible, we are unable to make changes or cancel an order once it has been placed.
If you made a mistake with your shipping address, please contact us immediately with your order number, and we will do our best to assist you.
Order & Delivery questions
How long does shipping take?
We process most orders within 1 business day. Once shipped, delivery typically takes 1-2 business days, depending on your location. You'll receive a tracking email as soon as your package is on its way.
How much does shipping cost?
Shipping fees are determined by your delivery location: ₱100 for Metro Manila addresses and ₱150 for provincial deliveries outside Metro Manila. The final cost will be calculated at checkout, and any eligible free shipping discounts will be applied automatically.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update the address before it's ready for delivery.
How can I track my order?
Once your order ships, we'll send you a confirmation email with your tracking number. You can use it anytime to check your package's delivery status.
Can I return my order?
Absolutely. We accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original condition. Please read our Refund Policy for more details. Simply contact us, and we'll guide you through the process.